CONTACT US
Support Information
Monday through Friday, 9:00 AM – 5:00 PM PST (excluding holidays)
We typically respond to support requests within 24 hours. During peak periods, responses may take 1-3 days.
Our support is limited to inquiries regarding shipping, payments, and related matters. We are strictly a supplier of research chemical materials and do not assist with research-related tasks.
Need Help?
For faster answers, check our FAQ
Certificate of Analysis
Visit our COA Library to see our COAs
Order Tracking
Track your order here
Before You Continue
Important Notice: Arcane does not provide guidance, advice, or recommendations on product usage or applications. Researchers are solely responsible for consulting qualified experts to establish and adhere to proper research protocols.
Zero Tolerance Policy (Black List): Arcane enforces a strict zero-tolerance policy. Any indication of misuse or abuse of research materials will result in immediate blacklisting and permanent denial of future services.